Frequently Asked Questions

You need to tell us your new address whenever you move. To change your address, please contact us requesting a change of address.

On the email you will need to list:

• Policy number
• Full name and date of birth
• Current mailing address as appears on your policy
• Previous residential address and new address where your vehicle is kept
• New postal address ( if different to residential)
• New contact details i.e. home phone or mobile
• Date of change

You can also call CIL Insurance on 1800 112 481 to organise the update of your address.

To cancel your policy via email, please contact us. In the email you will need to list :

• Policy number
• Full name and date of birth
• Contact number
• Mailing address as it currently appears on your policy
• Date of cancellation
• Reason for cancellation

Please note if the cancellation requests effective date has already passed, CIL may require documentation. For example registration or disposal papers.

You can also call CIL Insurance on 1800 112 481 to organise the cancellation.

Call the contact centre on 1800 112 481 as we do not encourage customers to email this information.

Call the contact centre on 1800 112 481.

Call the contact centre on 1800 112 481.

To obtain a quote for your caravan or motorhome please call CIL Insurance on 1800 112 481.

Sales & Service:

• Mon-Fri 8am - 6pm AEDT
• Sat: 9am - 5pm AEDT

New claims:

• Available 24 hours a day, 7 days a week.

Claims enquiries:

• Mon-Fri, 8am-7pm AEDT
• Sat-Sun, 8am-5pm AEDT

Call us on 1800 112 481

Payment options:

• Cheque or Money Order
• Credit card payment
• BPAY biller code 828905 and reference number is the policy number with no letters
• Monthly instalments at no extra charge

Supporting our gender diverse community.

We're committed to ensuring our products and services reflect the diversity of our community.

We're reviewing our systems as they currently only request Male and Female. If you don't identify as Male or Female and you would like for us to acknowledge your correct gender and ensure you are included in future system changes, please call us on 1800 112 481.

Please note we are only able to acknowledge non-binary gender for Caravan and Motorhome.

If you haven’t received a receipt for a payment that you have made to us, for example, your premium on your policy or excess payment on your claim, you can ask us for a receipt or other confirmation of a transaction relating to your policy or any claim by calling us on 1800 112 481.

You’re not legally required to have insurance for your caravan, but it can be useful if you have an accident or your contents are stolen from your caravan.

No – if you get into an accident while towing your caravan, your car insurance will only cover your car.

Caravan Insurance policies automatically cover hail damage.

Refer to the PDS to find out everything covered by CIL Caravan Insurance. Alternatively, learn what your policy might look like by taking a moment to get a Caravan Insurance quote.

You’re not legally required to insure your caravan, but Caravan Insurance can be a useful way for caravan owners to prepare for unexpected incidents.

If you experience a problem, are not satisfied with our products or services or a decision we have made, please visit our Customer Relations page to access more information.

If you purchased a new instalment policy between 25 Sep 2025 - 17 Oct 2025 and your first debit date falls between 18/10/2025 and 23/10/2025, you may experience a slight delay due to a planned system upgrade. As a result, your payment will be processed slightly later, on or around 24/10/2025.

Please contact our friendly team, and they will arrange a new date for you. 

No, there will be no impact to your insurance coverage.

There’s no action required from you. Just make sure there are sufficient funds in your nominated account on the new debit date.

No, this is a once-off change. Your future direct debits will continue as per your original schedule.

If you need more help or clarification, feel free to contact our team and we’re happy to assist.