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How to contact us

GPO Box 1831, Brisbane QLD 4001

Freecall: 1800 112 481
Overseas: +61 2 8261 4795 
Opening hours:
Mon-Fri, 8am-8pm AEDT
Sat, 8am-5.30pm AEDT

New claims - 24/7 Claims enquiries - Mon-Fri, 8am-7pm AEDT
Sat-Sun, 8am-5pm AEDT

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.
We also know that everyone’s situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

Contact the Insurance Fraud Hotline

Phone: 1300 881 725
Fraud Intelligence
Locked Bag 32524
Brisbane QLD 4001

Translating and interpreting service available.

We make Caravan Insurance simple

Reporting a claim

Unexpected hurdles can disrupt even the most solid travel plans. We’re here to get you back on the road sooner with our nationwide network of expert repairers and claims assessors.

CIL Campsite

Campsite is perfect for anyone interested in the caravanning and RV lifestyle. It includes directories, things to see and do, product information, and even travel and towing tips.

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