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How to contact us

GPO Box 1831, Brisbane QLD 4001

Freecall: 1800 112 481
Overseas: +61 2 8261 4795 
Opening hours:
Mon-Fri 8am - 6pm AEDT
Sat: 9am - 5pm AEDT

New claims - 24/7 Claims enquiries - Mon-Fri, 8am-7pm AEDT
Sat-Sun, 8am-5pm AEDT

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.
We also know that everyone’s situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

Contact the Insurance Fraud Hotline

Phone: 1300 881 725
Address:
Fraud Intelligence
Locked Bag 32524
Brisbane QLD 4001

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Translating and interpreting service available.

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Reporting a claim

Unexpected hurdles can disrupt even the most solid travel plans. We’re here to get you back on the road sooner with our nationwide network of expert repairers and claims assessors.

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CIL Campsite

Campsite is perfect for anyone interested in the caravanning and RV lifestyle. It includes directories, things to see and do, product information, and even travel and towing tips.

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Our friendly call centre staff are happy to help!

Call 1800 112 481

For a quote or policy call: 1800 112 481

For a credit card payment call: 1300 064 783

© Copyright 2025 AAI Limited.

CIL Insurance is a trading division of AAI Limited ABN 48 005 297 807 AFSL 230859, the issuer of the insurance. Registered Office, Level 23, 80 Ann Street, Brisbane QLD 4000. Any advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it. Read the Product Disclosure Statement before making a decision about this product. The Target Market Determination is also available.

Various products and services are provided by different entities of the Suncorp Group. The different entities of the Suncorp Group are not responsible for, or liable in respect of, products or services provided by other entities of the Suncorp Group.

This content is current for Caravan and Motorhome policies that start or renew on or after 19 May 2025.