Sales and Service:
Mon-Fri 8.00am to 6.00pm (AEDT)
Sat: 9.00am to 5.00pm (AEDT)
New Claims:
Always Open – 24/7
Existing Claim Enquiries:
Mon-Fri 8.00am to 7.00pm (AEDT)
Sat: 8.00am to 5.00pm (AEDT)
You should consider the Product Disclosure Statements before deciding to purchase the product. The Target Market Determination is also available.
Secure™ Caravan Insurance Product Disclosure Statement (PDS) (PDF 782KB)
Effective for new policies commenced or policies renewing on or after 19 May 2025.
Secure™ Caravan Insurance Product Disclosure Statement (PDS) (PDF 340KB)
Effective for new policies commenced or policies renewing on or after 23 March 2021 and before 19 May 2025.
Secure™ Caravan Insurance Supplementary Product Disclosure Statement (SPDS) (PDF 100KB)
Effective for new policies commenced or policies renewing on or after 22 April 2024 and before 19 May 2025.
Supplementary Product Disclosure Statement (SPDS) (PDF 116KB)
Effective for new policies commenced or policies renewing on or after 19 December 2022 and before 19 May 2025. This is to be read in conjunction with your current PDS and SPDS.
Caravan Insurance Supplementary Product Disclosure Statement (SPDS) (PDF 100KB)
Effective for new policies commenced or policies renewing on or after 21 August 2023 and before 19 May 2025 .
Caravan Insurance Target Market Determination (TMD) (PDF 143KB)
Original Date: 25/08/2021, Updated: 27/06/2025.
Additional Information Guide (AIG) (PDF 129KB)
This Additional Information Guide (AIG) provides additional information about how we calculate premiums, our excesses, and worked dollar examples. You should read this AIG together with our SecureTM Caravan Insurance Product Disclosure Statement.
This AIG is relevant to you if your policy has a commencement date or a renewal date on or after 19 May 2025.
Secure™ Motorhome Insurance Product Disclosure Statement (PDS) (PDF 783KB)
Effective for new policies commenced or policies renewing on or after 19 May 2025.
Secure™ Motorhome Insurance Product Disclosure Statement (PDS) (PDF 440KB)
Effective for new policies commenced or policies renewing on or after 23 March 2021 and before 19 May 2025
Secure™ Motorhome Insurance Supplementary Product Disclosure Statement (SPDS) (PDF 100KB)
Effective for new policies commenced or policies renewing on or after 22 April 2024 and before 19 May 2025.
Secure™ Motorhome Insurance Supplementary Product Disclosure Statement (SPDS) (PDF 99.4KB)
Effective for new policies commenced or policies renewing on or after 21 August 2023 and before 19 May 2025.
Motorhome Insurance Target Market Determination (TMD) (PDF 136KB)
Original Date: 25/08/2021, Updated: 27/06/2025.
Additional Information Guide (AIG) (PDF 133KB)
This Additional Information Guide (AIG) provides additional information about how we calculate premiums, our excesses, and worked dollar examples. You should read this AIG together with our SecureTM Motorhome Insurance Product Disclosure Statement.
This AIG is relevant to you if your policy has a commencement date or a renewal date on or after 19 May 2025.
Secure™ Relocatable Home Insurance Product Disclosure Statement (PDS) (PDF 477KB)
Effective for new policies commenced between 23 March 2021 and 3 November 2022 and policies renewing between 23 March 2021 and 18 December 2022.
Secure™ Relocatable Home Insurance Supplementary Product Disclosure Statement (SPDS) (PDF 54KB)
Effective for policies commenced between 17 September 2022 and 3 November 2022 and policies renewed between 17 September 2022 and 18 December 2022. This should be read in conjunction with the PDS.
Relocatable Building Insurance Target Market Determination (TMD) (PDF 128KB)
Effective between 25 August 2021 and 18 December 2022.
Relocatable Contents Insurance Target Market Determination (TMD) (PDF 128KB)
Effective between 25 August 2021 and 18 December 2022.
Additional Information Guide (AIG) (PDF 116KB)
This Additional Information Guide (AIG) is designed to provide you with additional information about excesses, how we calculate premiums and the discounts available under the policy. You should read this AIG together with our Secure™ Relocatable Home Insurance Product Disclosure Statement (PDS)
Additional Information Guide effective for policies commenced between 23 March 2021 and 3 November 2022 and policies renewed between 23 March 2021 and 18 December 2022.
Key Fact Sheet (KFS) - Building (PDF 189KB)
Key Fact Sheet for policies commenced between 23 March 2021 and 3 November 2022 and policies renewed between 23 March 2021 and 18 December 2022.
Key Fact Sheet (KFS) - Contents (PDF 189KB)
Key Fact Sheet for policies commenced between 23 March 2021 and 3 November 2022 and policies renewed between 23 March 2021 and 18 December 2022.
Effective for new business or policy renewals on or after 19 May 2025. This is to be read in conjunction with your current PDS and SPDS.
Effective for new business or policy renewals on or after 19 May 2025. This is to be read in conjunction with your current PDS and SPDS.
Effective for new business or policy renewals on or after the 31 December 2023 and before 19 May 2025. This is to be read in conjunction with your current PDS and SPDS.
Effective for new business or policy renewals on or after the 31 January 2023 and before 19 May 2025. This is to be read in conjunction with your current PDS and SPDS.
Caravan Insurance Target Market Determination (TMD) (PDF 143KB)
CIL3044 19/05/2025 A
Caravan Insurance Target Market Determination (TMD) (PDF 70KB)
CIL3044 07/12/2023 A.
Comprehensive Caravan Insurance Target Market Determination (TMD) (PDF 138KB)
CIL3044 07/09/23 A
Comprehensive Caravan Insurance Target Market Determination (TMD) (PDF 130KB)
CIL3044 19/12/22 A
Comprehensive Caravan Insurance Target Market Determination (TMD) (PDF 130KB)
Effective on or after 25 August 2021 and 18 December 2022.
Additional Information Guide (AIG) (PDF 65KB)
This AIG is designed to provide you with additional information about excesses, how we calculate premiums and the discounts available under the policy. You should read this AIG together with our Secure™ Caravan Insurance Product Disclosure Statement.
This AIG is relevant to you if your policy has a commencement date or a renewal date on or after 24 May 2024.
Additional Information Guide (AIG) (PDF 124KB)
This Additional Information Guide (AIG) is designed to provide you with additional information about excesses, how we calculate premiums and the discounts available under the policy. You should read this AIG together with our Secure™ Caravan Insurance Product Disclosure Statement (PDS).
Additional Information Guide effective for new policies commenced or policies renewing on or after 19 December 2022.
Additional Information Guide (AIG) (PDF 124KB)
Additional Information Guide effective for new policies commenced or policies renewing on or after 23 March 2021 and 18 December 2022.
Secure™ Caravan Insurance Product Disclosure Statement (PDS) (PDF 392KB)
Effective for policies commenced or renewed between 1 October 2012 and 22 March 2021.
AFCA Supplementary Product Disclosure Statement (SPDS) (PDF 145KB)
Effective for policies commenced or renewed between 26 February 2019 and 22 March 2021. This is to be read in conjunction with your current PDS and SPDS.
Supplementary Product Disclosure Statement (SPDS) (PDF 262KB)
Effective for policies commenced or renewed between 26 September 2014 and 22 March 2021.
Supplementary Product Disclosure Statement (SPDS) (PDF 142KB)
Vero Insurance Limited name change. Effective for policies commenced or renewed between 1 October 2012 and 22 March 2021.
Secure™ Caravan Insurance Supplementary Product Disclosure Statement (SPDS) (PDF 57.6KB)
Effective for new policies commenced or policies renewing on or after 17 September 2022 and 21 April 2024.
Secure™ Motorhome Insurance Product Disclosure Statement (PDS) (PDF 757KB)
Effective for policies commenced or renewed between 1 October 2012 and 22 March 2021.
Motorhome Insurance Target Market Determination (TMD) (PDF 136KB)
CIL3045 19/05/2025 A
Motorhome Insurance Target Market Determination (TMD) (PDF 69KB)
CIL3045 07/12/2023 A
Comprehensive Motorhome Insurance Target Market Determination (TMD) (PDF 131KB)
CIL3045 07/09/23 A
Comprehensive Motorhome Insurance Target Market Determination (TMD) (PDF 127KB)
CIL3045 25/08/21 A
Additional Information Guide (AIG) (PDF 62KB)
This AIG is designed to provide you with additional information about excesses, how we calculate premiums and the discounts available under the policy. You should read this AIG together with our Secure™ Motorhome Insurance Product Disclosure Statement
This AIG is relevant to you if your policy has a commencement date or a renewal date on or after 24 May 2024.
Additional Information Guide (AIG) (PDF 124KB)
This Additional Information Guide (AIG) is designed to provide you with additional information about excesses, how we calculate premiums and the discounts available under the policy. You should read this AIG together with our Secure™ Motorhome Insurance Product Disclosure Statement (PDS)
Additional Information Guide effective for new policies commenced or policies renewing on or after 23 March 2021.
AFCA Supplementary Product Disclosure Statement (SPDS) (PDF 145KB)
Effective for policies commenced or renewed between 26 February 2019 and 22 March 2021. This is to be read in conjunction with the relevant PDS and SPDS.
Supplementary Product Disclosure Statement (SPDS) (PDF 264KB)
Effective for policies commenced or renewed between 26 September 2014 and 22 March 2021.
Supplementary Product Disclosure Statement (SPDS) (PDF 142KB)
Vero Insurance Limited name change. Effective for policies commenced or renewed between 1 October 2012 and 22 March 2021.
Secure™ Motorhome Insurance Supplementary Product Disclosure Statement (SPDS) (PDF 55KB)
Effective for new policies commenced or policies renewing on or after 17 September 2022 and 21 April 2024.
Secure™ Relocatable Home Insurance Product Disclosure Statement (PDS) (PDF 334KB)
Effective for policies commenced or renewed between 1 October 2012 and 22 March 2021.
AFCA Supplementary Product Disclosure Statement (SPDS) (PDF 145KB)
Effective for policies commenced or renewed between 26 February 2019 and 22 March 2021. This is to be read in conjunction with your current PDS and SPDS.
Supplementary Product Disclosure Statement (SPDS) (PDF 142KB)
Vero Insurance Limited name change. Effective for policies commenced or renewed between 1 October 2012 and 22 March 2021.
Key Fact Sheet (KFS) - Building (PDF 150KB)
Effective for policies commenced or renewed between 10 November 2014 and 22 March 2021.
Key Fact Sheet (KFS) - Contents (PDF 150KB)
Effective for policies commenced or renewed between 10 November 2014 and 22 March 2021.
Effective for new policies commenced or policies renewing on or after 23 March 2021.
Effective for policies commencing or renewing between 26 February 2019 and 22nd March 2022. This is to be read in conjunction with the relevant PDS and SPDS.
CIL Caravan Product Disclosure Statement (PDS) Update pursuant to ASIC Class Order 03/237 (PDF 52KB)
Effective for all policies commenced or renewed between 18 March 2016 and 22 March 2021. This is to be read in conjunction with the relevant PDS and SPDS.
Effective for all policies commenced or renewed between 18 March 2016 and 22 March 2021. This is to be read in conjunction with the relevant PDS and SPDS.
CIL Product Disclosure Statements (PDS) Update pursuant to ASIC Class Order 03/237 (PDF 116KB)
Effective for all policies when you buy, extend, vary or reinstate your policy between the 16 November 2015 or if you renew on or after 28 December 2015 and 22 March 2021. This is to be read in conjunction with the relevant PDS and SPDS.
CIL Product Disclosure Statements (PDS) Update pursuant to ASIC Class Order 03/237 (PDF 199KB)
Effective for policies commencing or renewing between 31 January 2014 and 22 March 2021. This is to be read in conjunction with the relevant PDS and SPDS.
