Product Disclosure Statement

SecureTM Relocatable Home Insurance Product Disclosure Statement

The purpose of this Product Disclosure Statement (PDS) is to help you understand the SecureTM Relocatable Home insurance policy and provide you with sufficient information to enable you to make an informed decision about it. Before you decide to buy this product from us, please read this PDS carefully.

You will need to read this PDS for a full description of the policy terms, exclusions, conditions, limits and definitions.


Welcome to CIL Insurance

CIL Insurance was formed in 1962 to cater for the needs of the caravan industry. Since then, CIL Insurance has grown to be a specialist Recreational Vehicle (RV) Insurer. Today CIL Insurance offers a range of insurance products to cover caravans, campers, motorhomes and trailers.

CIL Insurance is a division of AAI Limited, who can trace its origins back to 1833 in Australia. During this time we have successfully protected our customers’ personal and business assets.

CIL Insurance aims to provide our customers with certainty and peace of mind, through innovative, specialised and expert insurance offerings.

Who is the insurer?

AAI Limited ABN 48 005 297 807 AFSL 230859 trading as CIL Insurance is the insurer of the insurance policy and is the issuer of this PDS.

How you contact us

You may contact us by calling:

  • the telephone number shown in your schedule;
  • your insurance adviser; or
  • 1800 112 481,

or alternatively by writing to us at the following address:

PO Box 1831
Brisbane QLD 4001

About the authorised representative or distributor

If an authorised representative or distributor of ours arranges this policy:

  • they will be acting with the authority of CIL Insurance and be our authorised representative or distributor, not your agent, in all matters concerning this insurance,
  • they will receive a commission, and
  • neither the authorised representative, distributor nor any of its related companies guarantees the benefits payable under the contract.

Important information

It is important that you:

  • read all of the PDS before you buy this insurance product to make sure that it gives you the protection you need, and
  • are aware of the exclusions, conditions, and limits on the cover provided and the amounts we will pay you, and the excesses that may apply to a claim.

Some words used in the PDS have special defined meanings. The definitions of these words can be found in the Terms Explained section.

For the policy limits:

  • some of these will be stated in the PDS (these are our standard policy limits), and
  • the remainder will be stated in your policy schedule.

Cooling off period

After you take out this insurance or renew your policy for another period of insurance, you have 30 days to consider the information in your PDS. This is called the ‘cooling off period’. If you wish, and provided you have not made a claim, you can cancel your insurance within 30 days from the day cover began or was renewed. We will then refund in full any money you have paid and you will not be able to make a claim.

To cancel at other times, please see “Cancelling your policy”.

Exclusion for new business policies

We do not insure you for any loss or damage caused by flood, a named cyclone, bushfire or grassfire occurring within 72 hours of the start of your policy, unless your policy commenced:

  • the day you bought your relocatable home, or
  • the day you signed a lease contract for your relocatable home,
  • immediately after another policy covering the same relocatable home expired (the policy did not expire if it was cancelled) without a break in cover.

About the relocatable home and contents cover under this policy

You can choose from relocatable home cover, contents cover or both.

  • Relocatable home cover is designed for owners of a relocatable home who live in it or lease it and wish to insure it.
  • Contents cover is designed for people who live in a relocatable home and wish to insure their contents.

There are limits on how much we will pay for specific categories of items at the home. You can increase the cover for some of these items by asking us to list them on your schedule.

When we insure them, your relocatable home and contents are covered for loss or damage caused by the insured events listed under "What we cover" in Section 1 - Relocatable Home and Contents at the site. We also provide additional protection at no extra cost. This protection includes electrical motor burnout cover and cover for rebuilding fees and related costs. See Section 1 for the full range of additional features.

When you buy this insurance, we also provide legal liability cover. See Section 3 for more information.

Extending your cover
You can add the following optional cover for an extra premium:

  • cover away from the home for unspecified personal valuables (to a limit of $1,000 per individual item, pair, set or collection) and specified personal valuables (if you need more than $1,000 cover away from the home for an individual item, pair, set or collection). See Section 2 for more information.

Make sure your sum insured is adequate
Underinsurance can expose you to serious financial loss if your property is damaged. Make sure your relocatable home and contents are insured for their current replacement value (for your home, this means the cost of rebuilding your home and fixtures, such as garages, patios, fences, sheds). It is your responsibility to decide the amount of your sum insured and to review the sum insured regularly to ensure that it remains adequate.