Coronavirus COVID-19 situation - An important update

As the COVID-19 situation continues to impact the lives of many Australians, we've put together some important information about how we can help support you during this time.

We're here for you

Our first priority is the wellbeing of our customers, whether they're at home or on the move. This is why we're closely monitoring the advice of government authorities.

Financial relief

While we stay home to protect each other, we're here to support you. If you are an existing customer in financial hardship, we may be able to help.

Call us on 1800 112 481

How to get in touch

Where possible, we encourage customers to use our online services available 24/7 to make a claim, request a quote, or send an enquiry.  

Make a claim

Request a quote

Contact us online

What to do

We're making it a priority to keep our customers up to date with the latest information, resources and advice, whether they're at home or on the move.

If you're travelling across Australia

We recommend you pay close attention to government authorities and media about local outbreaks. We also recommend keeping an adequate amount of hygiene products, like soap, hand sanitiser and disinfectant, on deck to keep your space as clean as possible.

If you think you're experiencing symptoms of coronavirus

Refer to the Australian government Department of Health updates or your medical provider for advice.

If there's been a delay in our response to you

As with many businesses, COVID-19 is disrupting our operations. If you're experiencing long call wait times, we apologise for this and thank you for your patience. You can also use our online services if you need to make a claim, 24/7.

Frequently Asked Questions

These FAQS will be continually updated as we receive more information about the COVID-19 situation.

Your cover is not suspended or reduced as a result of any lockdowns or other government restrictions.

We'll provide updates via our website. We encourage you to contact us online, use our online self-service option to make a claim or call us on 1800 112 481.

Your claim may take longer to process during this time. You may experience longer than usual call wait times for existing claim enquiries. However, you can still check the status of your claim online via Your Claim Manager portal.

Useful Links

Insurance is issued by AAI Limited ABN 48 005 297 807 trading as CIL Insurance. Consider the Product Disclosure Statement before making a decision about this insurance. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.

CIL Insurance's premium relief offer will be available for a limited time and may be withdrawn without advance notice.